"The plumbing and finish crew performed their responsibilities in the manner commensurate with the highest standards for workmanship, professionalism and courtesy."
"In the 46 years I have been in business, I have never worked with a better group."
"We decided to have your team come into our home while we were away on vacation, entrusting our home to your team. They went out of their way to ensure our house looked even better!"
"The results have been spectacular. Increased occupancy, less turnover, a more confident staff that can look a prospect in the eye and promise excellent service. What a difference."
"The work went very smoothly. [SageWater's] entire crew is very effective to a point of finishing the project ahead of schedule."
"Excellence would be the one word I would use to describe [SageWater]. We have had nothing but the best feedback from our staff and our residents."
"We received numerous comments from the community regarding [SageWater's] professionalism. They worked hard, were efficient, very pleasant, and delivered quality results."
"I believe you have accomplished a genuine miracle".
"I can't say enough about the quality of your work!"
"The board spoke very highly of the work done on this project. It was a pleasure working with you and your representatives."
"Wow. What a terrific job by Sagewater and all of your team!! The Board of Directors cannot thank you enough for the outstanding service you provided".
"In my 10 years in the property management field, I have not heard this much praise from so many residents and staff members regarding a contractor."
"The plumbing and finish crew performed their responsibilities in the manner commensurate with the highest standards for workmanship, professionalism and courtesy."
"I want to thank you for the beautiful work Plumbing Express did on our re-plumb job. Everyone that worked on our house is a master of his craft."
"Your staff fixed everything to my satisfaction quickly and efficiently; the quality of the work was excellent."
"Words cannot express how happy we are with the work performed on our home."
"I want to thank Plumbing Express for all the support and expertise in the re-plumbing of my home and completing it in a very professional manner. I would certainly recommend Plumbing Express to my friends that have polubutylene pipes."
"Not only was the work done quickly but their professionalism was outstanding. Every evening my house was cleaned and put in the best order possible. I commend you for a job well done."
"All the servicemen surpassed our expectations."
"The crew was extremely neat. Dust and grime from the construction was limited due to [the crew's] clean efficient work practices."
"As a business owner, I know that the old-fashioned way of doing business with pride is hard to find. You run a ‘good service' company. We were very impressed with the organized, efficient manner in which your company completed the work."
"[Your team] conducted themselves as true professionals and were most courteous. Their craftsmanship was flawless."
Often, in our business, we always hear the complaints but rarely get to hear the ‘Thank You's.' Again, THANK YOU and your fabulous crews!? "
"As a platinum customer, I received excellent service and reasonable prices for all of the work that was done. I cannot imagine using anyone else for any plumbing work."
"The workers were very careful with my belongings and yet were still able to complete their job in a timely fashion. I have dealt in customer service for most of my career and these men are among the best I've ever seen."
"We were met by a crew [which] was empathetic to our situation and showed a genuine interest for the integrity of our home, belongings, and out individual concerns."
"Being in the construction industry for many years, it is not often that one comes across a repair service that is prompt, courteous and more important, honest."
"Their work was organized, efficient, and neat. I was surprised and pleased to find running water to our kitchen and one bathroom after the first day. We were not inconvenienced at all."
"Everyone involved knew what they were doing, did it happily, and were clean about it."
"[You] took the time to explain my plumbing problem in layman terms. [You] were very considerate and amenable to all my questions."
"The sink is draining great and I am a very happy customer."
"Seeing the good service of the new system as well as their craftsmanship gives me great confidence that this is the end of any water distribution problem."
"In the 46 years I have been in business, I have never worked with a better group."
"The project has entailed about 50% plumbing and 50% diplomacy. And your folks have done both well."
"I believe you collectively accomplished a genuine miracle."
"I never dreamed you could do it all in 5 days while we lived in the house too"
Polybutylene is a plastic resin used in the manufacture of plastic pipes and fittings from 1978 until 1995. During this time polybutylene was installed in up to ten million homes and businesses throughout the United States. The main problem with polybutylene is that it fails suddenly, without warning, and often fails spectacularly.
Because polybutylene was much cheaper and easier to install than other competing materials it was touted by many as being "the pipe of the future". Its widespread popularity spanned nearly two decades, resulting in a recurring nightmare for countless households, businesses, and municipalities, both domestically and around the globe. At the peak of its popularity, certain areas of the country were in the midst of a residential construction boom: the Sun Belt, Mid Atlantic, and Northwest Pacific states. Polybutylene failures continue to be a crisis for households and businesses across the nation.
The unfortunate reality for structures 10 years or older with polybutylene is that they run a significantly increased risk of experiencing a variety of problems. As reported by thousands of our customers, if left unaddressed, polybutylene will result in catastrophic property damage from flooding, mold infestation from undetected leaks, increased premiums or cancelled insurance coverage just to name a few. In fact, a growing trend among mortgage lenders is to steer clear of properties piped with defective polybutylene. A minimum requirement is that it will be replaced as a condition of the sale. Typically, real estate professionals on the front end of the sale (brokers, real estate agents, and home inspectors) red-flag properties with polybutylene and leave it up to buyers and sellers to negotiate the terms of its removal.
Now that the claim filing deadline has expired, homeowners have nowhere to turn but their own pocketbooks to deal with failing polybutylene systems. Exactly how the floodgates of expected damages will be handled remains to be seen.
As a service to our online following of real estate and business professionals, as well as families left to deal with polybutylene on their own, we've created an in-house research team tasked with seeking out current polybutylene news coverage. If you have a tip, suggestion or story that you think others will benefit from, please email our team at news@polybutylene.com. We encourage you to check this section of our website frequently for the latest breaking news stories and information covering polybutylene problems and solutions.
Interior polybutylene pipes are typically gray in color and are usually visible by your water heater and leading to sinks and toilets. In some cases, a combination of polybutylene and copper was used, so even though you may see copper pipe, polybutylene may still be in place behind your homes walls, ceilings and foundation.
It's been reported that common additives used to fight bacteria, such as chlorine, attack sensitive parts of poly pipe and fittings leading to chlorine- induced cracking and ultimate failure of the system. Unfortunately there's a common misconception that if your poly pipes haven't leaked yet, they never will. Not true. The longer polybutylene is in use, the greater the risk of serious complications.
The legal battles fought over polybutylene failures have resulted in some of the nation's biggest class action settlements ever recorded. Some of the more notable class action suits include Robert Beeman, et al. v. Shell Oil Company, et al., Spencer, et al. v. Shell Oil Company, et al., and Cox, et al. v. Shell Oil, et al. The final order approving the Cox class action took place on November 17th of 1995 and resulted in a total recovery fund of $950 million dollars. The deadline to submit claims for a free repipe through the Cox settlement expired on May 1, 2009.