SageWater - America's Repipe Specialist
"The plumbing and finish crew performed their responsibilities in the manner commensurate with the highest standards for workmanship, professionalism and courtesy."
"In the 46 years I have been in business, I have never worked with a better group."
"We decided to have your team come into our home while we were away on vacation, entrusting our home to your team. They went out of their way to ensure our house looked even better!"
"The results have been spectacular. Increased occupancy, less turnover, a more confident staff that can look a prospect in the eye and promise excellent service. What a difference."
"The work went very smoothly. [SageWater's] entire crew is very effective to a point of finishing the project ahead of schedule."
"Excellence would be the one word I would use to describe [SageWater]. We have had nothing but the best feedback from our staff and our residents."
"We received numerous comments from the community regarding [SageWater's] professionalism. They worked hard, were efficient, very pleasant, and delivered quality results."
"I believe you have accomplished a genuine miracle".
"I can't say enough about the quality of your work!"
"The board spoke very highly of the work done on this project. It was a pleasure working with you and your representatives."
"Wow. What a terrific job by Sagewater and all of your team!! The Board of Directors cannot thank you enough for the outstanding service you provided".
"In my 10 years in the property management field, I have not heard this much praise from so many residents and staff members regarding a contractor."
"The plumbing and finish crew performed their responsibilities in the manner commensurate with the highest standards for workmanship, professionalism and courtesy."
"I want to thank you for the beautiful work Plumbing Express did on our re-plumb job. Everyone that worked on our house is a master of his craft."
"Your staff fixed everything to my satisfaction quickly and efficiently; the quality of the work was excellent."
"Words cannot express how happy we are with the work performed on our home."
"I want to thank Plumbing Express for all the support and expertise in the re-plumbing of my home and completing it in a very professional manner. I would certainly recommend Plumbing Express to my friends that have polubutylene pipes."
"Not only was the work done quickly but their professionalism was outstanding. Every evening my house was cleaned and put in the best order possible. I commend you for a job well done."
"All the servicemen surpassed our expectations."
"The crew was extremely neat. Dust and grime from the construction was limited due to [the crew's] clean efficient work practices."
"As a business owner, I know that the old-fashioned way of doing business with pride is hard to find. You run a ‘good service' company. We were very impressed with the organized, efficient manner in which your company completed the work."
"[Your team] conducted themselves as true professionals and were most courteous. Their craftsmanship was flawless."
Often, in our business, we always hear the complaints but rarely get to hear the ‘Thank You's.' Again, THANK YOU and your fabulous crews!? "
"As a platinum customer, I received excellent service and reasonable prices for all of the work that was done. I cannot imagine using anyone else for any plumbing work."
"The workers were very careful with my belongings and yet were still able to complete their job in a timely fashion. I have dealt in customer service for most of my career and these men are among the best I've ever seen."
"We were met by a crew [which] was empathetic to our situation and showed a genuine interest for the integrity of our home, belongings, and out individual concerns."
"Being in the construction industry for many years, it is not often that one comes across a repair service that is prompt, courteous and more important, honest."
"Their work was organized, efficient, and neat. I was surprised and pleased to find running water to our kitchen and one bathroom after the first day. We were not inconvenienced at all."
"Everyone involved knew what they were doing, did it happily, and were clean about it."
"[You] took the time to explain my plumbing problem in layman terms. [You] were very considerate and amenable to all my questions."
"The sink is draining great and I am a very happy customer."
"Seeing the good service of the new system as well as their craftsmanship gives me great confidence that this is the end of any water distribution problem."
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"In the 46 years I have been in business, I have never worked with a better group."
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"The project has entailed about 50% plumbing and 50% diplomacy. And your folks have done both well."
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"I believe you collectively accomplished a genuine miracle."
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"I never dreamed you could do it all in 5 days while we lived in the house too"
One Call RepipeSM PROCESS
SageWater’s One Call Repipe provides a complete program, from proposal to project completion. Our turnkey services include an initial site evaluation, estimating and budgeting, a comprehensive project proposal including a proposed scheduling plan, and a complete resident communications package that is customizable for each project. We break the One Call process into 5 key stages described in detail below.
Project EVALUATION
Project evaluation consists of an initial site visit and client meeting in which we gain an understanding of the potential scope of work and site conditions that we will encounter during the project. It is important at this stage that we obtain a set of floor plans for each unit style, a site map, and quantity of each style of unit. In addition we will need to visit as many representative units as possible.
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Project DESIGN AND PROPOSAL
After the initial site meeting our senior estimating team synthesizes the information in order to prepare cost estimates and a budget for the project. We will also determine the most efficient progression of work, designed specifically with the goal of minimizing our time in each unit, as well as minimizing the system downtime when the old plumbing system is taken out of service to make way for the new. We will then present a detailed proposal which will include the scope of work for the project, a cost estimate (or in some cases a budget range depending on options requested), proposed scheduling and sequencing of work. Essentially, we will provide you with all of the information necessary to evaluate the feasibility of the project.
Pilot PROJECT
In some cases it may be desirable to perform a pilot project before committing to the final scope of work. A pilot project will allow SageWater to determine precisely the site conditions that will be encountered, and verify that our proposed work flow plan will most efficiently minimize system disruption. In some cases, this allows us to provide the best possible pricing for the complete project. A pilot program also gives the building owners and management a chance to evaluate SageWater’s performance before committing to the larger project.
Project KICK OFF
Once the final contract is approved, SageWater will acquire all necessary permits, schedule town hall meetings (if desired) and finalize with management the communications package for the residents.
Renovation PROCESS
Once the final contract is approved, SageWater will acquire all necessary permits, schedule town hall meetings (if desired) and finalize with management the communications package for the residents. Every One Call renovation includes extensive site preparations including the setup and installation of a dust mitigation system. All noted work areas are protected with extensive plastic sheeting and drop cloths.
Directly after the dust mitigation and debris protection system is in place, our teams will quickly transition into accessing the work area. This portion of the process includes making multiple precise drywall/tile cuts within the work areas as identified by our color-coded unit diagrams.
Following the site protection and access portion of the work, our team of plumbing renovation specialists will install the new plumbing system. In most cases the plumbing phase of the work is completed in one day in each unit, with water guaranteed to be on and the system operational each evening.
After the plumbing renovation has been inspected by the city/county our team of drywall craftsmen will seamlessly patch the affected drywall/plaster and tile. Rest assured when this phase is complete the repaired areas will match the adjacent spaces. When we finish you won’t know where the work took place.
Once the affected drywall/plaster and tile has been reinstalled our specialized paint blending process will start. As with the drywall finishing our paint matching technique will be blended so that once the refinishing process is complete the affected areas will look just as they did prior to the start of the work.
Next our on-site project manager will inspect each unit to ensure the work was completed correctly and to identify any additional items that need further attention. Any remaining work will be scheduled and repaired promptly.
"In my 10 years in the property management field, I have not heard this much praise from so
many residents and staff members regarding a contractor."
– Karen D’Andrea,
Community Manager
One Call RepipeSM Communications
Educating residents and on-site management about the One Call Repipe process and keeping them informed of the progress of the job every step of the way is critical to a successful project. Our communications protocol are a result of 22 years of experience repiping occupied buildings and are proven to effectively set expectations and minimize inconvenience for everyone.
Custom Website
In some instances a customized secure website can be created specifically for your project. It will include details about the process, what to expect during each work day, an up to date schedule, and an index of any written notices as well as unit specific color-coded renovation plans. In many instances a video describing the process from start to finish is extremely helpful and can be included within the website if you so choose.
Town Hall Meetings
Multiple pre-scheduled “town hall” meetings for members of the community. Hosted by our on-site staff, we will describe in extensive detail what residents can expect during the renovation. As a part of each meeting we reserve a considerable amount of time for a Q&A session where we encourage all attendees to ask any questions they may have.
Walk-through
A pre-construction walk-through with each resident. During this walkthrough we will show each resident precisely where work will occur and answer any specific questions they may have regarding the work in their unit.
"I can't say enough about the quality of your work! One of my big concerns at the onset of this contract was repairing the drywall and matching the paint without re-painting "corner to corner". One of the references I called during this time said the drywall team was the best he had ever seen, they were fast and you couldn’t even tell were the cuts had been made. I remained just a little skeptical until I saw the first completed apartments. Everyone was right, you really can't tell. Thank you so much!" – Lou Bradford, Senior Property manager, Ravens Crest Apartments